Privacy Policy

PakPaisa is an online financial application developed by AITEBAR FINANCIAL SERVICES (PRIVATE) LIMITED ("Company"), a Non-Banking Financial Company (NBFC) providing lending services in Pakistan. The Company operates under license number No.SECP/LRD/LD/195/AFSPL/2025, granted by the Securities and Exchange Commission of Pakistan (SECP). PakPaisa is committed to offering financial lending services in a transparent and secure manner, ensuring compliance with local regulations.

This privacy policy outlines how PakPaisa collects, stores, and protects user data when visiting or using it or the Company's website. This privacy policy has been formulated to address concerns and requirements regarding the collection and use of personal information of borrowers. Please note that, subject to the express and explicit consent of the borrower while using the App, PakPaisa will only collect the following information. Kindly read the details carefully.

1. Information PakPaisa Collects

In compliance with SECP Circulars No. 12 of 2024 and 14 of 2024, PakPaisa collects borrowers' data solely with explicit consent and for legitimate purposes related to digital lending services. PakPaisa may collect the following data types:

• Personal Identification Data
• Biometric Verification
• Banking Information
• KYC Data
• Device Information
• Loan and Transaction Data

The collected data is used for the following purposes:

• Creditworthiness evaluation
• Loan processing and repayment monitoring
• Mandatory regulatory reporting
• Legal compliance and fraud prevention
• Communication related to product servicing

a) Personal Identity Information

Personal Identity Information is collected for identity verification and fraud prevention and includes name, CNIC number, contact number, address, and work information. To ensure authenticity, PakPaisa conducts necessary verification of key data such as the borrower's name, ID number, telephone number, residential address and work information. This information is also used to protect borrowers' rights and prevent identity fraud and abuse. PakPaisa strictly abides by relevant laws and privacy policies to protect and manage borrowers' personal information and ensures its security and confidentiality.

b) Device Information

Includes device type, operating system version, and installed apps. This data helps in optimising app performance, detecting fraud and delivering a stable experience across devices.

c) Banking & Transaction Data

To enable loan disbursement and repayment, PakPaisa collects your bank account details and monitors loan-related transactions. This information is used strictly for lending, servicing, and regulatory reporting purposes.

d) Biometric & KYC Data

Photos, live selfies and CNIC images are collected during the mandatory KYC step to comply with SECP anti-money-laundering (AML) and customer due-diligence rules.

2. How We Protect Your Information

All personal data collected through PakPaisa is stored on secured servers using industry-standard encryption (in-transit and at-rest). Access is restricted to authorised personnel only. We conduct regular security audits and maintain internal policies aligned with SECP requirements to minimise the risk of data leakage, abuse, or damage.

3. Sharing of Information

PakPaisa will never sell your personal data. We may share limited data with the following parties strictly for legitimate business or regulatory purposes:

• SECP and other regulators — for mandatory reporting and compliance.
• Credit bureaus — for creditworthiness evaluation and reporting.
• Payment & banking partners — for disbursement and repayment processing.
• Fraud prevention providers — to detect and prevent illegal use of our services.

4. Data Retention

We retain personal data only for as long as required to provide our services and to meet legal, tax, accounting or regulatory obligations. Once retention obligations expire, data is securely deleted or anonymised.

5. Your Rights

• Right to access the personal information we hold about you.
• Right to request correction of inaccurate data.
• Right to withdraw consent for optional processing at any time.
• Right to request deletion of your account and data via our Data Deletion page, subject to full repayment of any outstanding loan.

6. Cookies & Analytics

Our website and app may use minimal cookies and analytics tools to understand usage patterns, improve functionality and detect fraud. You can disable non-essential cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect regulatory changes or improvements. Updated versions will be published on this page and, where required, notified in-app.

8. Contact Us

For any privacy questions or concerns, contact us:

• Email: support@aitebarfinancial.com
• Address: Office No. 06, 2nd Floor, Margalla Plaza, Sector F-10 Markaz, Islamabad, Pakistan
• Working Hours: Monday to Saturday, 9:00 AM - 6:30 PM